Terms & Conditions

We provide domestic, commercial and LPG plumbing, heating and gas engineering services including but not limited to: boiler installation and servicing, gas safety certification (CP12), leak repairs, radiator installation, and emergency call-outs. All gas work is carried out by a Gas Safe registered engineer.

Indicative pricing shown on this website is for guidance only and does not constitute a binding offer. A fixed quote will be provided after an on-site assessment. Quotes are valid for 30 days from the date issued. If additional work is identified during a job that was not covered in the original quote, we will inform you and seek your approval before proceeding.

Appointments are subject to availability. The customer must provide safe and reasonable access to the work area, including parking if required. If you need to cancel or rearrange an appointment, please give at least 24 hours' notice. Same-day cancellations may incur a call-out charge.

Payment is due upon completion of the work unless otherwise agreed in writing. Accepted payment methods include cash, bank transfer, and card. For larger installations, a deposit may be required before work commences, with the balance due on completion. Late payments may incur additional charges.

All workmanship is guaranteed for 12 months from the date of completion. This guarantee covers defects in workmanship but does not cover damage caused by misuse, normal wear and tear, or pre-existing conditions. Manufacturer warranties on installed equipment (e.g. boilers) are separate and passed to the customer.

All gas work is carried out in compliance with Gas Safe Register regulations and current UK standards. Gas Safety Certificates (CP12) are issued for all gas work where applicable. The customer is responsible for arranging annual gas safety checks for rental properties as required by law.

Our liability is limited to the cost of the work carried out. We are not liable for indirect or consequential losses, including loss of earnings, business interruption, or damage to property beyond the scope of the work undertaken. We maintain appropriate public liability insurance.

The customer is responsible for providing accurate information about the work required, ensuring the work area is accessible and safe, and for obtaining any necessary permissions (e.g. landlord consent, building regulations approval) where applicable.

If you wish to cancel work that has already commenced, you will be liable for the cost of work completed up to the point of cancellation and any materials ordered. Refunds for completed work are only available where the work is proven to be defective and we have been given the opportunity to rectify the issue.

We reserve the right to update these terms and conditions at any time. The current version will always be available on this page with the updated date shown above.

If you have any questions about these terms, please contact us:

C Anderson Plumbing & Heating

Email: info@candersonplumbing.co.uk

Phone: 0203 000 0000